Question 1

Is Exmergo Dex free?

Accepted Answer

Yes. Exmergo Dex is open source under Apache 2.0, and the single-player developer version is always free. You can install it and start exploring, transforming, and maintaining your data models at no cost, independent of your Viz plan. No account and no credit card are needed.

Question 2

What is Dex Enterprise?

Accepted Answer

Dex Enterprise runs Dex for your whole data team. It scopes analytics goals, builds dbt changes from tickets, and fixes drift on a schedule. It runs in your CI and opens every change as a draft pull request. Talk to our team about bringing it into your data workflow.

Question 3

How do Dex Enterprise and Exmergo Enterprise differ?

Accepted Answer

Dex Enterprise is the paid, organization-wide Dex workflow for analytics engineering. Exmergo Enterprise is the broader platform that brings Dex and Viz together across analytics engineering and data consumption. They are distinct offerings, and both are priced by conversation with our team.

Question 4

How many semantic layers can I connect to Viz?

Accepted Answer

Viz connects to dbt Semantic Layer. Pro includes 1 semantic layer per account. Ultra includes unlimited semantic layers per account, and Enterprise inherits this allowance. These account-level limits do not change the per-user licensing of Pro and Ultra. CSV and Excel uploads remain available on every plan.

Question 5

Is there a free trial for Viz plans?

Accepted Answer

Yes. Viz Pro and Ultra include a 14-day free trial. A valid credit card is required at signup through Stripe, but you won't be charged until the trial ends, and you can cancel at any time before then. The trial applies to Viz; Dex is free and open source and needs no trial.

Question 6

Do I need a credit card to start a Viz plan?

Accepted Answer

Yes. Signing up for a Viz plan, including the 14-day free trial, requires a valid credit card through Stripe Checkout. There is no free tier and no card-free trial option. Dex is free and open source, so it needs neither.

Question 7

Can I switch Viz plans at any time?

Accepted Answer

You can manage upgrades, downgrades, and cancellation in your account settings. If your usage exceeds a lower plan’s limits, you may need to reduce usage before downgrading. Cancelling a paid subscription takes effect at the end of the current billing period. Cancelling a free trial returns your account to its inactive state. Inactive accounts retain existing data and dashboards, but access requires reactivating a paid plan. See the Terms of Service for details.

Question 8

What happens when I run out of daily AI credits?

Accepted Answer

Daily AI credits reset every 24 hours at 00:00 UTC. If you hit your limit, you can wait for the reset or upgrade to a plan with more credits. Your dashboards and data remain fully accessible.

Question 9

How does annual billing work?

Accepted Answer

Annual billing gives you a 16% discount compared to monthly. You pay once per year upfront, and can switch to annual billing at any time from your account.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Question 11

Is Viz pricing per user or per account?

Accepted Answer

Pro and Ultra are individual licenses for 1 user each. Enterprise is an account-wide license priced based on your organization's capacity, with unlimited users included.

Question 12

What does Enterprise include beyond Ultra?

Accepted Answer

Enterprise plans include unlimited AI credits, multi-user tenants with collaborative workspaces, dedicated support, and flexible deployment options. Contact our sales team for a tailored quote.

Question 13

Does Exmergo Enterprise include both Dex and Viz?

Accepted Answer

Yes. Exmergo Enterprise packages Dex and Viz together with a governed, audited handoff between the analytics engineers who model your data and the business users who need answers from it. It adds cross-team governance, RBAC, PII policy enforcement, and full audit trails on top of both products.

Question 14

What deployment options does Exmergo Enterprise offer?

Accepted Answer

Enterprise is available as Standard Cloud (shared infrastructure with logical data isolation), Private Managed Cloud (dedicated infrastructure with physical isolation and geo-location control), and On-Premise (deployed on your own infrastructure with forward-deployed engineers). Talk to sales for a tailored quote.

Pricing

Free and open source

Bring Dex into your organization’s workflow

Pro

Ultra

Enterprise

The AI Stack for Your Enterprise Data

Standard Cloud

Private Managed Cloud

On-Premise

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